What should I wear?
Unless otherwise instructed, patients are advised to wear loose fitting clothing and athletic shoes.
How long will my appointments last?
Patients can expect their first visit to last between 60-90 minutes. Follow up appointments typically last around 60 minutes.
How many visits will I need?
We believe that each patient should receive care specific to their needs. Your physical therapist will recommend a plan of care specific to the goals of your therapy. This recommendation may change depending on your progress through therapy.
What will treatment include?
This is a very difficult question to answer without knowing about your specific symptoms and impairments. If you are concerned about what to expect in physical therapy, please feel free to contact our clinics directly and ask to speak with a physical therapist regarding your evaluation and treatment. We would be happy to discuss this with you.
Do I need a referral?
Kentucky is a “direct access” state, meaning that a referral is typically not required for physical therapy. However, some insurances such as Medicare or Tricare require a referral before physical therapy can begin. We recommend that you contact your insurance company prior to treatment for the specific requirements of your plan.
Is this covered by insurance?
Most insurance plans offer benefits for physical therapy. When possible, our office will confirm your eligibility and verify your physical therapy benefits before your first visit. The benefits quoted by your insurance are not a guarantee of payment but will provide you with an estimate of what you can expect to pay for services.
How early should I arrive for my first visit?
To make the process easier, please complete the “New Patient” paperwork that was mailed to you when you made your initial appointment and bring it with you to your appointment, arriving at least 15 minutes prior to your appointment time, if this paperwork has been completed. If you are unable to complete your paperwork in advance, please arrive at least 30 minutes prior to your first visit to complete these required forms.
What should I bring to my first visit?
“New Patient” registration packets are mailed to patients prior to their first appointment. We ask that patients complete all intake forms prior to arriving for their first appointment. In addition to the “New Patient” forms, we ask that you bring the following: a government issued photo ID, insurance card, copayment or payment towards coinsurance or deductible AND referral from physician (if applicable—please see ‘Do I need a referral?’ above). If the patient is under the age of 18 then he/she must be accompanied by a parent or legal guardian.
What if I don’t have insurance?
Our office offers a self-pay option for patients who either do not have insurance or choose not to use their insurance. Our self-pay option offers a 25% discount on all treatment rendered when the balance is paid at the time of service. Unfortunately, due to Medicare guidelines, self-pay is not an option for those covered by Medicare.
What types of payment are accepted?
Our office accepts most major credit cards, cash and check. Patients may also pay for their treatment and supplies, if applicable, with their flexible spending account (FSA), health reimbursement account (HRA) or health savings account (HSA).
What if my insurance is out of network?
We are happy to bill most insurances so that a patient may utilize their out of network (OON) benefits. If we are unable to bill as an OON provider, if a patient chooses not to utilize their OON benefits, or if a patient does not have OON benefits, we also offer a self-pay option.
Do you accept workers’ compensation (WC) or motor vehicle accident (MVA) insurance?
We are able to bill most WC and MVA insurances. In order to bill either of these types of insurance, we require contact information for the assigned adjuster, a valid claim number, and the incident date and location. Our office also requires secondary payer information. Customarily, this is the patient’s health insurance.
How do I become a patient?
Please contact either of our convenient locations to schedule an evaluation. Our office will be happy to assist you in scheduling an appointment with a therapist whose skill set is best suited for addressing your specific needs. We will also gather your insurance and demographic information when scheduling your initial appointment.
I’ve already been a patient before. Why do I need to fill out new paperwork?
At times, patients returning for treatment may be asked to complete new intake forms. These forms are required to ensure your patient profile is accurate and to inform you of any changes in our practice policies.
I’ve already been a patient before. Why do you need to evaluate me again?
If a patient returns for therapy after being discharged from a previous episode of care or has a lapse in treatment during their current episode of care, either a new evaluation or a re-evaluation may be required. These assessments ensure that we are able to properly address our patients’ current condition and allow us to provide the safest and most effective treatment possible.