Unless otherwise instructed, you should wear loose-fitting clothing and athletic shoes.

You can expect your first visit to last between 60 and 90 minutes. Follow-up appointments typically last around 60 minutes.

We believe that you should receive care that is specific to your needs. Your physical therapist will recommend a plan of care specific to the goals of your therapy. This recommendation may change depending on your progress through therapy.

This is a very difficult question to answer without knowing about your specific symptoms and impairments. If you are concerned about what to expect in physical therapy, please feel free to contact our clinics directly and ask to speak with a physical therapist regarding your evaluation and treatment. We would be happy to discuss this with you.

Find out more about pelvic floor physical therapy.

Kentucky is a “direct access” state, meaning that a referral is typically not required for physical therapy. However, some insurances such as Medicare or Tricare require a referral before physical therapy can begin. We recommend that you contact your insurance company prior to treatment for the specific requirements of your plan.

Most insurance plans offer benefits for physical therapy. When possible, our office will confirm your eligibility and verify your physical therapy benefits before your first visit. The benefits quoted by your insurance are not a guarantee of payment but will provide you with an estimate of what you can expect to pay for services.

To make the process easier, please complete the “New Patient” paperwork that was mailed to you when you made your initial appointment and bring it with you to your appointment, arriving at least 15 minutes prior to your appointment time if this paperwork has been completed. If you are unable to complete your paperwork in advance, please arrive at least 30 minutes prior to your first visit to complete these required forms.

“New Patient” registration packets will be mailed to you prior to your first appointment. We ask that you complete all intake forms prior to arriving for your first appointment. In addition to the “New Patient” forms, we ask that you bring the following: a government-issued photo ID, insurance card, copayment or payment toward coinsurance or deductible, AND referral from physician (if applicable – please see “Do I need a referral?” above). If the patient is under the age of 18, he / she must be accompanied by a parent or legal guardian.

We offer a self-pay option if you don’t have insurance or choose not to use your insurance. Our self-pay option offers a 25% discount on all treatment rendered when the balance is paid at the time of service. Unfortunately, due to Medicare guidelines, self-pay is not an option for those covered by Medicare.

We accept most major credit cards, cash, and check. You may also pay for your treatment and supplies (if applicable) with a flexible spending account (FSA), health reimbursement account (HRA), or health savings account (HSA).

We are happy to bill most insurances so that you may utilize your out-of-network (OON) benefits. If we are unable to bill as an OON provider, if you choose not to utilize your OON benefits, or if you don’t have OON benefits, we also offer a self-pay option.

We are able to bill most WC and MVA insurances. In order to bill either of these types of insurance, we require contact information for the assigned adjuster, a valid claim number, and the incident date and location. Our office also requires secondary payer information. Customarily, this is the patient’s health insurance.

Please contact either of our convenient locations to schedule an evaluation. Our office will be happy to assist you in scheduling an appointment with a therapist whose skill set is best suited for addressing your specific needs. We will also gather your insurance and demographic information when scheduling your initial appointment.

At times, patients returning for treatment may be asked to complete new intake forms. These forms are required to ensure your patient profile is accurate and to inform you of any changes in our practice policies.

If you return for therapy after being discharged from a previous episode of care or have a lapse in treatment during your current episode of care, either a new evaluation or a re-evaluation may be required. These assessments ensure that we are able to properly address your current condition and allow us to provide the safest and most effective treatment possible.

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